Quality & Warranty

Quality Control & Warranty

How your equipment is inspected before it leaves the factory — and what happens if a manufacturing defect is ever confirmed.

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Quality System

Certified Quality Management, Applied to Every Order

ISO 9001 governs how we work. MA coal mine safety certification governs what we ship for underground use. Every unit is tested before packing — no exceptions.

Certifications

ISO 9001 quality management system and MA Coal Mine Safety Certification on mining products. Certificate copies available on request with your inquiry.

Incoming Material Control

Key materials and purchased components are inspected on arrival against specification before they enter production — not discovered at assembly.

Factory Testing Before Shipment

Hydraulic and electrical function tests on the completed unit: pressure, travel, control response and interlocks. Equipment ships only after passing.

Inspection

See It Before It Ships

For serious orders we arrange pre-shipment inspection — your own inspector, a third-party agency, or a live video walk-through of the finished equipment in our workshop. You confirm what you are paying for before it is packed.

Photos and test records of your specific unit before packing
Live video inspection arranged by appointment
Third-party inspection (SGS, BV, TÜV etc.) accepted per contract

Export packing is designed for long sea freight — fumigation-free wooden crates and container loading plans on request.

Warranty

If Something Goes Wrong

We only make commitments we can keep. Here is the framework — the exact terms are written into your contract.

Contract-Based Warranty

Warranty coverage, duration and response commitments are defined in writing in the sales contract — for standard orders and projects alike. No vague verbal promises.

Confirmed Defect = Our Responsibility

If a manufacturing defect is confirmed, we repair or replace the defective parts and stand behind the solution — diagnosed together with your team, by photo, video or on-site assessment depending on the case.

Fast Response Diagnosis

Problems are diagnosed first by email, photos and video call with our engineers. Most issues are resolved without anyone boarding a plane — and if parts are needed, spares ship by express.

Technical Support & Spares → Discuss Your Project