Buyer FAQ

20 Questions Serious Buyers Ask Us

The questions professional buyers — distributors, EPC contractors, mine engineering companies — actually ask before choosing a Chinese supplier. Straight answers, no brochure language.

Home/Buyer FAQ
1. Are you a manufacturer or a trading company?
A manufacturer. We design, machine, assemble and test in our own factory in Xuzhou, Jiangsu, China — 60,000+ m² of production facilities and 200+ employees. You are welcome to verify: factory audit, video tour, or a third-party inspection. See About Us.
2. How long have you been in business?
Founded in 2006 with RMB 97 million registered capital — 20 years of continuous conveyor equipment manufacturing. The factory has supplied Chinese mining groups through every market cycle since.
3. Where is your factory?
Yicheng Science & Technology Park No.2 Plot, Tongshan Economic & Technological Development Zone, Xuzhou, Jiangsu Province, China 221116. Xuzhou is one of China's largest mining equipment manufacturing bases.
4. What is your real production capability?
60,000+ m² of production facilities, machining centers, dedicated assembly lines and test areas, 200+ staff, annual output capacity above RMB 300 million. Every unit is function-tested before shipment — you can inspect your equipment by video before it ships.
5. Which products do you make in-house?
Our core lines: hydraulic take-up / tensioning systems (ZYJ, ZY/DYL, ZJ, JZB, HYZJ, ZPJ series), belt winders (JY, JD), disc brake systems (KPZ), backstops (NJZ/NJ/NF/CKF-A), flameproof control boxes, belt-break capture devices (DDZ) and customized engineered systems. See Products.
6. Will your products fit my conveyor?
That is exactly what our selection support is for. Send your belt width, capacity, belt speed, conveyor length and site conditions — our engineers check the match and recommend the model before you order anything. Retrofit on existing conveyors is a normal project type for us.
7. Can you match equipment to my specific working conditions?
Yes. Extreme cold, underground space limits, high-tension long-distance belts, intelligent-mine control integration — these are standard engineering inputs for us, not special requests. Customized and OEM solutions are built per project: Customized Solutions.
8. Do you provide technical documentation?
Yes — datasheets, specifications and certificate copies on request, the same documentation our domestic mining customers receive. Request it with your inquiry.
9. Can I get CAD drawings?
General arrangement and installation dimension drawings are available to support your layout and fit check. For customized projects we produce drawings for your approval before production. Full manufacturing drawings remain factory IP, as is standard in the industry.
10. Do you have real project references?
Our equipment has run in Chinese coal mines and bulk handling projects for two decades, including national key projects — such as the 500-ton hydraulic system for a national mine water-disaster prevention project, designed and built entirely in-house. See Projects & Applications; reference discussions can be arranged for serious projects.
11. How do you control product quality?
ISO 9001 quality management across design, purchasing, production and delivery; MA coal mine safety certification on mining products; incoming material inspection; and functional testing of every finished unit before packing. Details: Quality & Warranty.
12. Which standards do you build to?
Chinese national (GB) and coal industry (MT) standards, with MA certification for underground mining use. If your project requires compliance with other standards, tell us which — we review feasibility per project before committing.
13. How are key components selected?
Hydraulic, electrical and drive components are selected from established, traceable suppliers and inspected on arrival. If you require specific component brands for your market, we confirm availability and pricing before quoting — not after.
14. What is your advantage over European suppliers?
Factory-direct pricing from a real manufacturer, engineering-level responsiveness, and full customization without European engineering cost structures. For distributors this means workable margins; for contractors it means specifications can be adapted to the project, not the other way around. We are honest about it: you buy Chinese-manufactured quality, delivered with Chinese manufacturing economics.
15. What if the equipment has a problem after delivery?
You contact the factory directly — by email, WhatsApp or video call, with the engineers who designed the equipment. Diagnosis starts within our standard reply commitment; most issues are resolved remotely, and confirmed manufacturing defects are our responsibility to repair or replace per the contract. See Technical Support.
16. Do you support installation and commissioning?
Installation and operation manuals ship with the equipment, our engineers support installation remotely throughout, and commissioning support can be arranged as part of the project scope — agreed in the contract upfront.
17. How do you handle spare parts?
Production records for every unit are kept at the factory, so the exact part can be identified years later. Common wear parts are stocked or quickly re-machined in-house and shipped by express.
18. How does warranty work?
Warranty terms — coverage, duration, response commitments — are written into the sales contract per order. If a manufacturing defect is confirmed, we repair or replace. No vague promises; everything is in writing. See Quality & Warranty.
19. Can you supply consistently over the long term?
That is the core of what we offer: a manufacturer with 20 years of continuous operation, moving from long-term leased workshops into its own newly self-built production base — investing in the next decade of capacity. We are building this export business to be a long-term partnership, not a one-off deal.
20. Can you be my long-term supplier in China?
Yes — that is exactly what we are looking for. Distributors and agents get priority: stable production schedules, factory-direct pricing, OEM support and a single accountable manufacturing partner. Start the conversation: Become Our Global Partner.

Question not answered here? Ask it directly — our engineers reply within 24 hours.

Ask Our Engineers